On Hold Messages

    If you are not selling your business, or keeping your customers informed while they are on hold you are losing money. 

    Having someone on hold, is free airtime to upsell your services, educate, inform or inspire potential customers. A strong voice will also evoke confidence and trust in your product or service.

    A on hold message with Hardy Audio will include:
    • Script writing
    • Royalty free music
    • A professional voice over
    Our affordable, fast turn-around will also enable you to update your telephone message with new information as often as you need to with no ongoing fees.

    Message examples

    Hear how the right message can change the way people perceive your business, discover new services and more.

    On Hold Message Showreel

    On hold message FAQ’s

    Do I have to write my own on hold script?
    You can write the script yourself or speak with our copywriters to craft the script for you. Once you are happy with the messaging we will help you select the voice over talent, any music and sound effects if required.
    How long does it take to produce a hold message?

    From the time you approve the script we can turnaround the finished on hold message in 4 business days. However, if it’s urgent, we can turn it around in just 1-2 business days.

    How long should my on hold message be?
    A standard on hold message is between 4 to 6 minutes long. Businesses with longer on hold times may opt for a longer on hold message.

    The average phone call is placed on hold for an average of 45 seconds. Ideally, your caller should hear different content every time they ring your business for maximum marketing and customer service impact.
    What type of voice should I use?
    The voice you choose will essentially become the voice of your business, so the right voice over artist for the work is important.

    For example, a child’s voice for a children’s day care centre sends a different message to an older female voice at a hospital or clinic. Or, a subtle British accent might be appropriate for a luxury car dealership. The possibilities are endless.
    Can you include music or sound effects in my on hold message?
    Hardy Audio has an extensive professional audio library with thousands of music and sound effect tracks to choose from. Whether it’s a cheering crowd or a cat meowing Hardy Audio will find it for you.
    How do I get the on hold message onto my business phones?
    In our initial consultation, we will discuss your phone system and determine how the hold message can be installed.

    Traditional phone systems generally require a physical player, while Cloud and some VOIP systems don’t require any equipment.

    For complicated or old on-premise phone systems, a phone service technician may be required.
    How do I get the on hold message onto my business phones?
    In our initial consultation, we will discuss your phone system and determine how the hold message can be installed.

    Traditional phone systems generally require a physical player, while Cloud and some VOIP systems don’t require any equipment.

    For complicated or old on-premise phone systems, a phone service technician may be required.

    Let's get started

    Your on-hold message might include a history of your business, trading hours, product or service information, changes in the business, or your website to visit for more information.

    To help get you started, please answer the following questions.

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    Enquire online

    We’d love to hear from you. Tell us about your job, or submit a script with instructions.

    If you would like us to call you back, please select ‘Request a Call Back’ under Service Enquiry.

    Call Us

    1300 577 303

    Email Us

    studio@hardyaudio.com.au

    Postal Address

    PO Box 107,
    Wendouree VIC 3355

    Studio Address

    Level 1, 1 Production Drive
    Alfredton VIC 3350