On Hold Messages
If you are not selling your business, or keeping your customers informed while they are on hold you are losing money.
Having someone on hold, is free airtime to upsell your services, educate, inform or inspire potential customers. A strong voice will also evoke confidence and trust in your product or service.
- Script writing
- Royalty free music
- A professional voice over
Message examples
On Hold Message Showreel
On hold message FAQ’s
You can write the script yourself or speak with our copywriters to craft the script for you. Once you are happy with the messaging we will help you select the voice over talent, any music and sound effects if required.
From the time you approve the script we can turnaround the finished on hold message in 4 business days. However, if it’s urgent, we can turn it around in just 1-2 business days.
A standard on hold message is between 4 to 6 minutes long. Businesses with longer on hold times may opt for a longer on hold message.
The average phone call is placed on hold for an average of 45 seconds. Ideally, your caller should hear different content every time they ring your business for maximum marketing and customer service impact.
The voice you choose will essentially become the voice of your business, so the right voice over artist for the work is important.
For example, a child’s voice for a children’s day care centre sends a different message to an older female voice at a hospital or clinic. Or, a subtle British accent might be appropriate for a luxury car dealership. The possibilities are endless.
Hardy Audio has an extensive professional audio library with thousands of music and sound effect tracks to choose from. Whether it’s a cheering crowd or a cat meowing Hardy Audio will find it for you.
In our initial consultation, we will discuss your phone system and determine how the hold message can be installed.
Traditional phone systems generally require a physical player, while Cloud and some VOIP systems don’t require any equipment.
For complicated or old on-premise phone systems, a phone service technician may be required.
In our initial consultation, we will discuss your phone system and determine how the hold message can be installed.
Traditional phone systems generally require a physical player, while Cloud and some VOIP systems don’t require any equipment.
For complicated or old on-premise phone systems, a phone service technician may be required.
Let's get started
Your on-hold message might include a history of your business, trading hours, product or service information, changes in the business, or your website to visit for more information.
To help get you started, please answer the following questions.
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We’d love to hear from you. Tell us about your job, or submit a script with instructions.
If you would like us to call you back, please select ‘Request a Call Back’ under Service Enquiry.